We want you to be completely satisfied with your purchase from 1Gramgold. If for any reason you are not happy with your order, please review our exchange and return policy below.

Return Policy

Eligibility for Return: You may return items within 30 days of receipt for a full refund or exchange, provided the product is in its original condition (unused, unworn, and in the original packaging).

Non-returnable Items: Custom-made jewelry, personalized items, or gift cards are not eligible for returns or exchanges.

How to Return: To initiate a return, please contact our customer service team at 1gramgold2025@gmail.com or 90566-85422 with your order number and details. We will provide you with instructions on how to send back the item.

Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Exchange Policy

Exchanging Products: If you wish to exchange your item for another size, color, or product, you may do so within 30 days of receiving your order. Please follow the same return process and note that exchanges are subject to product availability.

Shipping for Exchange: The customer is responsible for the shipping costs associated with exchanges unless the item is defective or damaged upon arrival.

Refunds

Processing Time: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. Please note, original shipping charges are non-refundable.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will cover the cost of return shipping and issue a full refund or send you a replacement.